Write to us
hello@loveink.appIf something is broken, say which iPhone and which version of iOS you are on, and what you were doing when it happened — it usually saves a whole round trip.
How do I restore a purchase?
Settings → Subscription → Restore purchases inside the app, or the restore option on the purchase screen. Both ask the App Store what your Apple Account owns and re-apply it.
Two things make a restore fail. One: you are signed in to a different Apple Account from the one that made the purchase — restores follow the Apple Account, not the email address you used with LoveInk. Two: you have signed in to LoveInk with a different Apple ID than last time; the subscription is bound to your LoveInk account, which is what carries it between your devices.
How do I cancel my subscription?
Apple bills the subscription, so Apple cancels it. On the iPhone: Settings → your name → Subscriptions → LoveInk → Cancel Subscription. You keep paid access until the end of the period you already paid for.
You can also get there from inside the app: Settings → Subscription → Manage subscription opens the subscription-management screen, which hands you on to the same Apple settings.
Deleting your LoveInk account does not cancel a subscription, and neither does deleting the app. Cancel first.
How do I delete my account, and what goes with it?
Settings → Account → Delete account. LoveInk asks twice, because none of it is recoverable.
What is deleted: your LoveInk account itself, your entry on our mailing list, the notification token for this device, and everything LoveInk kept on the device for that account. The Sign in with Apple authorization is revoked at the same time, so the app disappears from the list under Settings → Apple Account → Sign in with Apple on its own.
What is not deleted: your App Store subscription. Cancel it separately, as above.
How do I change the language?
Settings → Language inside the app. The first row follows the language of the phone; the others set the app to one language regardless of the device. The change applies immediately, no restart needed.
The app does not appear under the per-app language setting in iOS Settings — the picker inside the app is the one that counts.
Notifications are not arriving
Check that notifications are allowed for LoveInk under iOS Settings → Notifications → LoveInk, and that Focus or Do Not Disturb is not silencing them. If you declined the permission when the app first asked, this is the only place to turn it back on — the app cannot ask a second time.
Notifications are never required. Refusing them changes nothing about the rest of the app.
Still stuck
Email hello@loveink.app. There is no ticket number, no queue and no bot in front of it.
See also the Privacy Policy and the Terms of Service.